Domande frequenti

What currency are the prices I see on the site in?
All prices are in USD.

I just placed an order, when will it ship?
We do our best to ship items as quickly as possible. Please allow 24 hours of production time for your order to ship, average shipping times are 7-14 days.
If you have any issues, please email   info.alexandrascolors@gmail.com .

I'm not in love with my order, can it be returned? What if there is a problem?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we receive the product we will refund the full amount of your original purchase. Please include a name and order number on returned packages.
Note: If your package is in transit, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it ships. If the item has already shipped, please use our easy return system for a full refund.

I entered an incorrect address, what do I do now?
If you misspelled or auto-populated an incorrect address, simply reply to your order confirmation email and confirm. After double-checking if the address you provided is incorrect, please notify us by email at  info.alexandrascolors@gmail.com . If the address you provided is incorrect, we can change the address to the correct one within 24 hours. No refunds will be given after 24 hours of the incorrect address being sent. 

How long does shipping take?
Shipping times vary as we ship worldwide. Average shipping time is  7 - 14  business days, depending on location.

I have a question that wasn't answered, can you please help?

Absolutely! Please email us at  info.alexandrascolors@gmail.com  and we will be happy to help you in any way we can. 
We receive a large number of emails. If you would like a quick response, please include your order number and address the issue clearly, thank you.