Frequently Asked Questions
What currency are the prices I see on the site in?
All prices are in USD.
I just placed an order, when will it be shipped?
We do our best to ship items as fast as possible. Please allow 24 hours of production time for your order to ship, average shipping time is 7-14 days.
If you have any problems, please email info.alexandrascolors@gmail.com .
I'm not in love with my order, can it be returned? What if there's a problem?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must send it back at your own expense, once we receive the product we will refund the full amount of your original purchase. Please include a name and order number on returned packages.
Note: If your package is in transit, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it ships. If the item has already shipped, use our easy return system to get a full refund.
I entered an incorrect address, what do I do now?
If you have typed or auto-filled an incorrect address, simply reply to the order confirmation email and confirm. After double-checking if the address provided is incorrect, please notify us by email at info.alexandrascolors@gmail.com . If the address provided is incorrect we can change the address to the correct one within 24 hours. No refunds will be given after 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we ship worldwide. Average shipping time is 7 - 14 business days, depending on location.
I have a question that hasn't been answered, can you please help me?
Absolutely! Email us at info.alexandrascolors@gmail.com and we will be happy to help you in any way we can.
We receive a large number of emails. If you want a quick response, please attach your order number and address the issue clearly, thank you.
All prices are in USD.
I just placed an order, when will it be shipped?
We do our best to ship items as fast as possible. Please allow 24 hours of production time for your order to ship, average shipping time is 7-14 days.
If you have any problems, please email info.alexandrascolors@gmail.com .
I'm not in love with my order, can it be returned? What if there's a problem?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must send it back at your own expense, once we receive the product we will refund the full amount of your original purchase. Please include a name and order number on returned packages.
Note: If your package is in transit, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it ships. If the item has already shipped, use our easy return system to get a full refund.
I entered an incorrect address, what do I do now?
If you have typed or auto-filled an incorrect address, simply reply to the order confirmation email and confirm. After double-checking if the address provided is incorrect, please notify us by email at info.alexandrascolors@gmail.com . If the address provided is incorrect we can change the address to the correct one within 24 hours. No refunds will be given after 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we ship worldwide. Average shipping time is 7 - 14 business days, depending on location.
I have a question that hasn't been answered, can you please help me?
Absolutely! Email us at info.alexandrascolors@gmail.com and we will be happy to help you in any way we can.
We receive a large number of emails. If you want a quick response, please attach your order number and address the issue clearly, thank you.